General

Although all work will be proofread and edited before sending please note the responsibility of final proof reading of documents lies with client and any errors notified within 48 hours of receipt will be corrected free of charge.  After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and Literary Yours will accept no liability or loss arising from the performance of any services carried out under the agreement

• Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to client
• For reasons of safety and insurance, personal visits to our premises are not permitted.  Any and all necessary meetings will be held at an alternative location
• Literary Yours recommends any original documents to be sent via secure post
• Literary Yours will not be held liable or responsible for the end use of any document or work carried out by us.  We retain the right to reject work which involves material we feel is illegal, immoral or objectionable
• Written quotations are available on request and will be provided prior to any work commencing
• Work will be presented using Microsoft Office applications
• Contracts can be terminated with 30 days written notice by either party.  We reserve the right to charge for any work carried out prior to cancellation
• Although every effort will be made to ensure reliable service, in event of equipment failure, Literary Yours cannot be held liable for any loss of information
• Copyright of all work will be passed onto you on receipt of payment. Small samples may be used in order to promote the services provided by Literary Yours. If you are not happy to have a small sample of the work used in this manner please send a written request within 28 days of receiving the finished work.

Charges & Payments

• Monthly retainer packages must be paid in advance and unused hours can/cannot be carried over to subsequent months
• Deposit of up to 50 % may be requested before commencement of work for PAYG clients
• Payment can be made by cheque (made payable to Literary Yours), BACS transfer or via Pay Pal
• A fee of £25.00 will be charged for any returned cheques
• If clients original requirements change, we reserve the right to change our original quotation following suitable consultation with client
• Payment due date will be marked on all invoices (typically by EOM)
• Failure to pay by the end of the month will result in interest being charged equal to the Bank of England Base rate plus 8% per month on the outstanding balance which is in line with the DRi Better Payment Practice
• We will exercise our statutory right to claim interest (at 8 per cent over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if we are not paid according to our agreed credit terms
• Any and all costs incurred for chasing and/or recovering the outstanding payment will be added to account
• Telephone, rail/bus travel, printing, stationery, postage and other expenses will be charged separately to hourly rate / package cost where incurred
• Mileage for required car travel will be charged at a rate of 40p per mile plus the hourly rate currently £20 per hour.
• If turnaround of work of 24 hours is requested, additional charges of 25 % may be applied
• All charges will be reviewed on 1 February of each year and clients will be notified of any new charges in writing

Confidentiality & Data Protection

• Confidentiality is guaranteed at all times
• No information will be made available to any third party
• All work will be kept on file for a period of 12 months.  After this time, work will be deleted unless specifically instructed